It is frustrating not to be able to name and shame a bad dealer in order to warn others, in the same way we promote a really good dealer (such as Lloyd at On A Hill) I know I couldn't say the name of the dealer in Essex who I had poor service from. But, I can imagine the grief the grief the forum owners would get.
Hopefully people will work out the dealer from the location, or take the time to private message you for more details. There is no excuse for poor customer service in this day and age